Warranty

CoolGeek 1-Year Limited Warranty

VALIDITY

CoolGeek warrants that all products sold under the coolgeek trademark are free from defects in materials and workmanship for a period of one (1) year from the date of delivery, provided they are used appropriately and in accordance with their intended purpose and product instructions.

CONDITIONS OF USE

This warranty is valid only when the following conditions are met:

  • The product is used, stored, and handled in accordance with provided specifications and instructions.

  • The product is professionally installed as per the installation guidelines.

  • Maintenance and repairs (where applicable) are performed strictly according to CoolGeek's specifications.

  • The product is not subjected to mechanical or chemical stress outside normal use.

  • Software upgrades or additional features are performed only by CoolGeek or an authorized third party.

  • The product operates within the defined environmental and voltage limits outlined in the product documentation.

EXCLUSIONS AND LIMITATIONS

This warranty does not cover damage or defects caused by:

  • Accidents, negligence, misuse, abuse, or mishandling

  • Improper installation or failure to follow operational or environmental guidelines

  • Power surges, incorrect power supply, or voltage fluctuations

  • Improper storage or lack of maintenance

Additional exclusions include:

  • Wear-and-tear parts or consumables

  • Changes in settings or parameters due to normal use, wear, or contamination

  • Regular services such as recommissioning or software updates

  • Software-related issues, such as bugs or viruses

  • Any costs related to transport, removal, reinstallation, or disposal

  • Any unauthorized repair, modification, or troubleshooting by the customer or a third party without CoolGeek’s prior written approval — this will void the warranty immediately

WARRANTY CLAIM PROCESS

  • Customers must inspect all products within three (3) days of receipt.

  • Any visible defects must be reported immediately, with an official record and photos where applicable. If damage occurs during shipment, the record must be co-signed by the delivery carrier.

  • For hidden defects, claims must be made within three (3) business days of discovery.

Upon inspection, if a valid warranty claim is confirmed, CoolGeek reserves the right to:

  1. Repair the defective product

  2. Replace it with an equivalent product

  3. Offer a partial refund or price reduction

Replacement products may contain new or recycled components of equal reliability. Design and dimensions may vary slightly. The warranty does not reset after a repair or replacement — the original warranty period still applies.

LEGAL TERMS & JURISDICTION

This warranty does not limit your statutory rights. Warranty services are provided under CoolGeek’s General Terms and Conditions, available upon request.

This warranty is governed by U.S. law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The exclusive jurisdiction for all warranty-related disputes is in the United States.